Leadership Development

How to Improve Organizational Performance Fast

According to Henry Mintzberg, a managers’ daily tasks involve some form of communication more than 90% of the time. Whether it’s sharing information, coaching or managing employees, leading meetings, being a spokesperson, negotiating with top management, it’s all communication. It’s a huge portion of their time but rarely the part they’re most comfortable with!

Are your managers effective communicators?

How efficient are your managers at:

providing effective feedback?
really managing performance?
recognizing their employees’ effort and contribution?
mobilizing their team during major changes?

If your managers are NOT totally comfortable with these basic communications skills, you can be sure that their staff are not performing at their best. And how could they if they don’t get regular effective feedback, their performance is not really managed or they are the last ones to find out when it’s time for organizational change.

Working on your managers’ skills is a golden opportunity to dramatically improve not only their overall effectiveness, but also team performance.

This is where we come in.

We fully appreciate the issues that often arise when miscommunication occurs. We’ve seen it first hand, and from discussing various situations with clients, we know that each manager requires solutions specific to their team. It’s certainly not a “one-size-fits all” training that we provide.

Get them actively involved.
They will never forget what they have experienced.

You probably have heard the following statement:

“We remember:

10% of what we read
20% of what we hear
30% of what we see
90% of what we do

To ensure your managers quickly apply what they discover during our sessions, we design and lead memorable “hands on” workshops for participants to develop their competencies. We use proven models such as:

The drama triangle
Non violent communication
Emotional intelligence
Communicators’ styles; and
Employees’ communication needs

Through intense interactive exercises, participants truly “live” the new concepts you want to implement or share with them. Managers quickly become energized, ready to transfer the experience into their day-to-day work life.

In addition, before they go back to the workplace, we develop a “buddy system” to ensure they put in practice what they have learned. Not enough? We’re available for group or individual coaching sessions as required.

Accredited Trainer

As an accredited Quebec Labour Market Partners Commission trainer, Marie-Claude’s training fees are eligible under the Law favouring the development of the work force.

When you need to improve the performance of your team, give us a call. We’ll listen to your challenges, situation and objectives and customize a workshop that meets your needs.

Call us at 514-337-6556 to Accelerate the Development of Your Leaders

“Marie-Claude joined my team at a busy time fraught with change. Her ability to integrate quickly with the team and to master new training content in record time was exactly what we needed. Her facilitation skills are solid and our participants greatly appreciated her dynamic style. She can explain concepts clearly and she gets involved in in-depth conversations with participants during interactive activities. Her ability to link participants’ contributions with different aspects of the content enables them to go beyond the surface.”

Sylvie-Marie Héroux
Global Business Services
Rio Tinto

“Marie-Claude is a consummate professional, whose consulting capabilities are of the highest standards. She facilitated the IAMGOLD Supervisory Leadership Development Program (SLDP) in Quebec and Burkina Faso, Africa. She received high facilitator ratings and was viewed as a highly effect facilitator.”

“Her thoughtful insights into the design were well received. Marie-Claude’s coaching skills were also utilized by members of the internal team which was instrumental in raising awareness and behaviour shifts.”

Organization Effectiveness

“I have worked closely with Marie-Claude over the last 6 months. She was hand picked to be part of a small group of worldwide facilitators for Rio Tinto’s Leadership Development Program. During my time with her, she has quickly identified herself as an incredibly astute and hard worker. I highly recommend her.”

Ian Crawford
Candor Training and Consultancy